Description

You will provide technical support and hardware maintenance for end users in Longmont, CO.

Responsibilities

• Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and related hardware.
• Troubleshoot technical issues and identify root causes for hardware, software, and networking problems.
• Install, configure, and repair Windows and Mac OS systems to ensure secure and compliant environments.
• Manage and resolve ServiceNow tickets within established SLAs.
• Support conference room technology including Teams, Zoom, projectors, audio systems, and telephony equipment.

Required Skills

• 5+ years of desktop support experience.
• Proficiency with Windows 10/11 and Mac OS.
• Experience supporting iOS and Android mobile devices.
• Hands-on experience with Active Directory.
• Experience with system imaging and SCCM/MECM.
• Experience using Bomgar and ServiceNow.
• Working knowledge of data integrity, password security, and BitLocker device encryption.
• Ability to support networking-related troubleshooting.

Preferred Skills

• Relevant certifications such as A+, MCP, or HDI.

Key Skills

Education

Any Graduate