Description

What's the Job?

• Provide onsite and remote support for hardware, software, and collaboration tools in accordance with established standards and procedures.
• Diagnose and resolve common technical issues independently using documented processes and knowledge articles.
• Configure, deploy, maintain, troubleshoot, and support standard computer workstations, laptops, printers, and mobile devices.
• Support conference room and collaboration technology, including projectors, displays, and conferencing tools like Teams and Zoom.
• Document work in the ticketing system, escalate complex issues, and communicate effectively with users and team members.

What's Needed?

• Associate Degree in Computer Science, Information Technology, or a related field, plus 3 years of relevant experience.
• Proficiency supporting Windows 11, macOS endpoints, and mobile devices (iOS and Android).
• Experience with Microsoft Active Directory and endpoint security controls such as BitLocker.
• Strong organizational skills with the ability to manage multiple support requests efficiently.
• Excellent verbal and written communication skills to explain technical concepts clearly and professionally

Key Skills

Education

Any Graduate