Description

You will provide direct technical support and hardware maintenance for end users in Longmont, CO.

This role is on-site.

Responsibilities

• Configure, deploy, and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and networking issues to identify root causes.
• Install and repair Windows and Mac OS systems while ensuring environment security and compliance.
• Manage and resolve ServiceNow tickets within established SLAs.
• Support conference room technology including Teams, Zoom, projectors, audio systems, and telephony.

Required Skills

• 5+ years of desktop support experience.
• Proficiency with Windows 10/11 and Mac OS.
• Experience supporting iOS and Android mobile devices.
• Hands-on experience with Active Directory.
• Proficiency using ServiceNow for ticket management.
• Experience with system imaging and SCCM/MECM.
• Experience with Bomgar and enterprise ticketing tools.
• Knowledge of BitLocker device encryption and password security.
• Understanding of data integrity and secure computing environments.

Preferred Skills

• Relevant certifications such as A+, MCP, or HDI.

Key Skills

Education

Any Graduate