Description

You provide onsite and remote support for hardware, software, and collaboration tools. You diagnose and resolve technical issues independently using documented processes.

This role is on-site.

Responsibilities

• Configure, deploy, maintain, and troubleshoot standard workstations, laptops, printers, and mobile devices.
• Support conference room and collaboration technology, including projectors, displays, Teams, and Zoom.
• Document work in the ticketing system and escalate complex issues when necessary.
• Manage multiple support requests efficiently while communicating clearly with users.

Required Skills

• Associate Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of relevant experience in desktop support or IT operations.
• Proficiency supporting Windows 11 and macOS endpoints.
• Experience with mobile device support (iOS and Android).
• Strong knowledge of Microsoft Active Directory.
• Familiarity with endpoint security controls, specifically BitLocker.
• Excellent verbal and written communication skills.

Preferred Skills

• Experience with ITIL-based ticketing systems.

Key Skills

Education

Any Graduate