Description

You will provide technical support and hardware troubleshooting to maintain smooth IT operations.

Responsibilities

• Troubleshoot software issues and resolve technical problems promptly for internal teams and stakeholders.
• Manage and track technical inquiries using the ServiceNow platform.
• Configure, set up, and install computer equipment and hardware.
• Assist with network configurations and IT infrastructure maintenance.
• Collaborate with team members to deliver communication solutions and support.

Required Skills

• 3+ years of IT experience in a desktop support role.
• Proven experience diagnosing and resolving hardware and software system issues.
• Hands-on experience with computer equipment configuration and installation.
• Proficiency using ServiceNow or similar ticketing software.
• Strong troubleshooting skills and ability to work under pressure.
• Excellent customer service and professional communication skills.
• Ability to maintain reliable attendance.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute