Description

Provide Tier I and II technical support to internal users, external customers, and vendors.

Responsibilities

• Install, deploy, troubleshoot, and repair hardware and software across the organization.
• Maintain detailed records in workload, asset management, and administrative applications.
• Execute routine troubleshooting methodologies to resolve issues and minimize user impact.
• Follow documentation and checklists to ensure consistency in service delivery.
• Communicate technical solutions to users using non-technical language.

Required Skills

• 4+ years of technical support experience with an Associate degree, or 6+ years of experience in lieu of a degree.
• Experience deploying and maintaining workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Proficiency with Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts.
• Strong troubleshooting and customer service skills.
• Ability to lift 40 lbs and navigate various building environments.
• Reliable transportation for travel throughout the service delivery area.

Key Skills

Education

Any Graduate