Description

You will provide onsite technical support and manage end-user services to ensure SLA adherence and operational continuity.

Responsibilities

• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Resolve service requests and incidents, including break-fix, desk-side support, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure all issues are resolved within defined service levels.
• Coordinate with vendors for warranty repairs and with Level 3 support groups for service enhancements.
• Execute onsite updates, configuration changes, software installations, and move requests.
• Perform security compliance tasks including access reviews, risk assessments, and facility inspections.
• Provide technical assistance for onsite events, meetings, and disaster recovery response.
• Lead team productivity, shift planning, on-call rosters, and training initiatives.

Required Skills

• 7+ years of technical experience in end-user support.
• Proficiency with Windows operating systems and desktop systems.
• Experience supporting MS Office, VPN, and local/network printing.
• Ability to troubleshoot a wide range of applications and software.
• CompTIA A+ or equivalent certification.
• Capability to lift up to 30lbs at waist level.
• Flexibility to travel to remote sites or clusters.
• Strong analytical, problem-solving, and verbal communication skills.

Key Skills

Education

Any Gradute