Description

You will provide onsite deskside support and technical problem resolution for end users in Mobile, AL.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Perform break-fix tasks, data migrations, hardware refreshes, and regular health checks.
• Manage the ticket queue to ensure incidents and service requests are resolved within defined SLAs.
• Provide hands and eyes support for Audio Visual, Network, and Server teams.
• Coordinate with vendors for hardware warranty repairs and replacements.

Required Skills

• 5+ years of experience in service delivery and end-user hardware and software support.
• Proficiency with Windows Operating Systems and MS Office.
• Experience troubleshooting VPN, local and network printing, notebooks, and mobile devices.
• Proven ability to perform data migration and software installations.
• Experience managing access reviews, risk assessments, and security compliance tasks.
• Ability to lift up to 30lbs at waist level.
• Capability to travel to remote sites or clusters.
• CompTIA A+ certification or equivalent.

Key Skills

Education

Any Graduate