Description

You will manage the deployment, maintenance, and troubleshooting of end-user hardware and software.

Responsibilities

• Configure, roll out, and maintain computers, peripheral equipment, and software according to established standards.
• Troubleshoot hardware and software issues using documentation, online resources, and team collaboration.
• Coordinate with Service Desk, Network Infrastructure, and Server Support teams to resolve user problems.
• Manage assigned tickets through to resolution, ensuring proper follow-up and updating asset management records.
• Liaise with external vendor support to resolve technical issues with desktop and laptop equipment.
• Train staff on hardware and software best practices and enforce IT policies and procedures.

Required Skills

• 5+ years of experience in technical support roles.
• Hardware troubleshooting and repair expertise.
• Strong operating system troubleshooting knowledge.
• Proficiency with Microsoft Office Suite.
• Experience using Service Desk ticketting systems.
• Knowledge of conference room AV equipment and SMART Boards.
• Strong written and verbal communication skills.
• Ability to lift and transport computer equipment, including desktops, laptops, and printers.

Preferred Skills

• Bachelor’s degree in Computer Science or equivalent work experience.

Key Skills

Education

Any Graduate