Description

You will provide technical support for desktop hardware and software for both local and remote users.

Responsibilities

• Troubleshoot application issues including viruses, hard disk diagnostics, file repair, data encryption, and SMS reporting.
• Resolve printer and copier interface issues.
• Track and manage incidents and requests within an incident management system.
• Manage hardware inventory and coordinate with outside technology vendors.
• Participate in overtime, weekend, and on-call rotations as required.

Required Skills

• 2-4 years of experience configuring, installing, troubleshooting, and repairing PCs, laptops, and printers.
• Strong technical knowledge of Windows 7 and Windows 10.
• Proficiency with Microsoft Office 2013-365 products.
• Experience supporting Market Data Applications such as Bloomberg.
• Experience supporting telephony systems and mobile devices.
• Proven ability to troubleshoot desktop hardware and software issues.
• Strong communication and customer service skills.
• Bachelor's degree preferred.

Key Skills

Education

Bachelor's degree