Description

Provide technical support for desktop, tablet, and peripheral hardware in a remote capacity.

Responsibilities

• Resolve computer, network, application, and internet connection issues via phone, email, remote connection, or in person.
• Build and configure new workstation sets, including PCs, desktop images, phones, peripherals, software, and user accounts.
• Image computers, encrypt hard drives, and deploy new or re-imaged equipment.
• Coordinate with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Identify and escalate urgent situations to the primary HIT Deskside team and prepare activity reports.

Required Skills

• 5+ years of experience in technical support roles.
• Experience troubleshooting basic network, software, and printing problems.
• Ability to ensure desktop computers interconnect with file servers, email servers, and application servers.
• Proven experience in hardware and software installation and configuration.
• Experience with PC/laptop break/fix procedures.
• Any Graduate degree.

Preferred Skills

• Experience with scripting using Perl or Shell.

Key Skills

Education

Any Graduate