Description

You will provide onsite technical support and white-glove service to users regarding applications, hardware, and general technology questions.

Responsibilities

• Resolve user issues through direct troubleshooting or by following correct escalation processes.
• Educate users on technology features through hardware demos, training sessions, and software guidance.
• Act as a customer advocate by taking ownership of requests and coordinating resolutions for issues beyond your immediate scope.
• Assist users with the hardware selection process and provide training on standard tool sets.
• Manage multiple simultaneous tasks and client expectations in a changing environment.

Required Skills

• 3-5 years of related IT support experience.
• Proven expertise in deskside support.
• Strong customer service and interpersonal skills.
• Ability to manage multiple tasks and client relationships simultaneously.
• Effective communication skills for user training and technical guidance.
• Any Graduate degree.

Key Skills

Education

Any Graduate