Description

Provide onsite technical support, deskside troubleshooting, and user training for applications and hardware in NYC.

This role is on-site.

Responsibilities

• Resolve user issues through direct troubleshooting or established escalation processes.
• Educate users on technology features via hardware demos, training sessions, and software guidance.
• Own requests and coordinate resolutions for issues beyond immediate scope.
• Assist users with hardware selection and provide training on standard tool sets.
• Manage multiple simultaneous tasks and client expectations in a changing environment.

Required Skills

• 3-5 years of related IT support experience.
• Proven expertise in deskside support.
• Strong customer service and interpersonal skills.
• Ability to manage multiple tasks and client relationships simultaneously.
• Effective communication skills for user training and technical guidance.
• Any Graduate degree.

Key Skills

Education

Any Graduate