Description

Provide first-line IT support and infrastructure administration to meet service targets.

Responsibilities

• Troubleshoot and resolve issues with desktops, laptops, printers, handhelds, and smartphones.
• Manage the full lifecycle of support requests by categorizing, prioritizing, and tracking tickets.
• Perform hardware tasks including reimaging computers, repairing devices, and moving equipment.
• Manage MS Active Directory users, groups, and policies, and backup system settings.
• Maintain asset inventory and coordinate with procurement for hardware and software purchases.

Required Skills

• 5+ years of experience in desktop support or IT infrastructure roles.
• Proficiency with Microsoft Windows desktop operating systems and Office applications.
• Hands-on experience with MS Active Directory management and Group Policy.
• Technical knowledge of LAN, printers, PDA/BlackBerry devices, and LAN cable drops.
• Proven ability to provide deskside and help desk support in a project-based environment.
• Strong analytical skills for troubleshooting software and hardware to successful conclusion.
• Excellent verbal and written communication skills in English.
• Ability to provide on-site cover from 08:00 to 17:00 and participate in out-of-hours on-call rotations.

Preferred Skills

• Experience with asset inventory management systems.

Key Skills

Education

ANY GRADUATE