Description

What's the Job?

• Provide front-line technical support for a high volume of walk-up and remote end-user requests.
• Install, configure, deploy, and maintain Windows desktop and laptop systems.
• Support hardware and software lifecycle management activities, including research, packaging, testing, quality assurance, and deployment preparation.
• Provision and onboard new hires, including desktop and laptop setup, email account configuration, LDAP account creation, and VPN access setup.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues, ensuring minimal downtime for users.

What's Needed?

• Associate degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline.
• 5+ years of hands-on desktop support experience in a corporate environment.
• Strong knowledge and experience supporting Microsoft Windows operating systems.
• Proven experience with desktop and laptop installation, imaging, configuration, and deployment.
• Familiarity with Active Directory/LDAP user administration and supporting VPN connectivity for remote users.

What's in it for me?

• Opportunity to work in a fast-paced, innovative environment.
• Chance to develop and enhance your technical skills with diverse support responsibilities.
• Collaborate with a talented and supportive team committed to excellence.
• Gain valuable experience supporting a variety of hardware and software systems.
• Be part of an organization that values diversity, inclusion, and professional growth

Key Skills

Education

Any Graduate