Description

You will provide hardware and application support for end-users and escalated technical issues.

Responsibilities

• Troubleshoot workstation hardware, software, BIOS, drivers, and OS issues.
• Resolve network connectivity problems across LAN, WAN, and wireless access points.
• Manage printer configurations, including IP and cloud printing setups.
• Execute OneDrive setups, migrations, and OneNote cloud sharing configurations.
• Handle hardware replacements, switch installs, and video conferencing equipment assistance.
• Perform data recovery attempts on failed systems and resolve encryption or password issues.
• Support mobile device setup and troubleshooting for non-management staff.

Required Skills

• 5+ years of experience in desktop or technical support.
• Proficiency with Windows OS troubleshooting and updates.
• Experience managing O365 and iPlanet environments.
• Hands-on experience with networking hardware, including switch swaps and port monitoring.
• Ability to perform hardware diagnostics and driver installations.
• Skill in troubleshooting encryption and network connectivity.
• Experience with mobile device technical setup.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Gradute