Description

You will provide primary desktop support for Windows operating systems, mobile device management, and video conferencing systems across multiple field locations.

Responsibilities

• Deliver daily support to local field sites, including extensive travel and occasional overnight stays.
• Manage MACD activities for end-user LAN and voice devices.
• Perform hardware tasks including racking, stacking, and physical device installation.
• Document recurring issues in the Knowledge Base and maintain detailed case status within the ITSM system.
• Execute critical incident processes and follow established safety and compliance protocols.

Required Skills

• 5 years of combined experience in IT field technologies.
• Advanced troubleshooting of Windows 10 and Windows registry.
• Proficiency with Microsoft Office 365 and Microsoft Intune.
• Experience with Mobile Device Management (MDM), iOS, and mobile web apps.
• Active Directory administration and Azure MFA troubleshooting.
• Hardware troubleshooting with the ability to differentiate between hardware and software faults.
• Desktop imaging and support for video conferencing systems.
• Basic networking troubleshooting and LAN/voice device support.
• General troubleshooting knowledge for macOS and printers.

Key Skills

Education

Not specified