Description

You will manage the full lifecycle of desktop hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware, software, and connectivity incidents, including break-fix services for laptops and desktops.
• Manage IMAC, desk side support, and VIP support requests.
• Maintain desktop configurations through patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Analyze Service Desk calls and incident data to identify training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop support.
• Expertise with EUC L1, EUC tools, and remote support tools.
• Proficiency in Windows 7 OS, MS Office, and Outlook.
• Experience using Service Now or similar service management tools.
• Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Ability to manage spare and buffer stock.
• Any Graduate degree or equivalent technical qualification.

Preferred Skills

• Knowledge of Active Directory (AD), MAC devices, and tablets.
• Understanding of Lync, VPN, and mobile device support.
• Experience providing smart hands and feet support.

Key Skills

Education

Any Graduate