Description

You will maintain, troubleshoot, and repair desktop systems, hardware, software, and peripherals in a large corporate multi-site environment.

Responsibilities

• Manage and document incident tickets while keeping users, management, and the Help Desk apprised of all activities.
• Maintain desktop hardware and peripheral inventory with precise asset record management.
• Act as a Subject Matter Expert for desktop platforms, Windows technologies, Directory Services, and mobility operations including iOS, Android, and Mobile Iron.
• Execute core build engineering using WDSS, SCCM, and software/driver integration.
• Collaborate with the Network Team to manage user account rights, security, and system groups.
• Provide consultation for IS projects, including hardware/software testing and configuration optimization.
• Participate in after-hours on-call support and weekend or holiday coverage.

Required Skills

• 5+ years of experience in a large corporate multi-site environment.
• 3+ years developing and deploying unattended operating system installations for workstations, desktops, and laptops.
• 3+ years of scripting experience using PowerShell, VB Script, or WinBatch.
• 3+ years troubleshooting and enhancing desktop security and configuration management via Group Policy Objects (GPO).
• In-depth understanding of hardware-independent imaging capabilities.
• Experience with Android platforms and mobility management consoles.
• Ability to optimize hardware configurations such as BIOS and Hyperthreading.
• Associates degree in computer science or a related field.
• A+, Network+, or MCP certification.

Key Skills

Education

Any Gradute