Description

Manage end-user hardware, software, and AV systems across on-site locations.

This role is on-site.

Responsibilities

• Image, deploy, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Provide Tier 1–2 deskside support for Windows and macOS environments.
• Install, configure, and maintain AV equipment and video conferencing systems.
• Manage IT asset inventory, including procurement, deployment, and disposal.
• Resolve incidents and service requests via ServiceNow following ITIL practices.

Required Skills

• 2–5 years of experience in deskside or end-user support.
• Strong knowledge of Windows and macOS operating systems.
• Experience with device imaging and management tools such as SCCM and Intune.
• Proficiency with ServiceNow (SNOW) for ticketing and asset management.
• Ability to coordinate RMA and warranty support with vendors.
• Experience setting up lab environments for testing and training.
• Excellent communication and customer service skills.

Preferred Skills

• Bachelor's degree in a related field.
• Experience supporting hybrid work environments.

Referral Bonus: ₹50,000

Key Skills

Education

Bachelor's degree