Description

You will provide hands-on technical support for end-user computing environments, managing the full lifecycle of hardware and software issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve IT issues across PCs, tablets, mobile phones, and printers.
• Execute IMACD tasks (Install, Move, Add, Change, Dispose) for all End User Computing equipment and software.
• Manage and document service requests using a trouble ticketing system to ensure customer satisfaction.
• Provision and support wireless devices, including Blackberry, Android, and iPhone.
• Perform physical setup, delivery, and decommissioning of PC equipment at customer sites.

Required Skills

• 5+ years of experience in desktop support environments.
• Advanced knowledge of Microsoft Windows operating systems and the Microsoft Office Suite.
• Proficiency with client-side management tools, specifically Microsoft Active Directory and Group Policy Objects (GPO).
• Working knowledge of imaging utilities such as Ghost or SCCM.
• Proficiency with ServiceNow and ITIL frameworks.
• Experience with hardware installation, including connecting workstations and peripherals.
• Ability to follow ESD safety precautions and documentation to provision software.

Preferred Skills

• Strong customer service and problem-solving abilities.

Key Skills

Education

Any Gradute