Description

You will provide technical support and manage IT assets for end-users in an on-site capacity.

This role is on-site.

Responsibilities

• Diagnose and resolve issues across Windows 10, Windows 11, macOS, iOS, and iPads.
• Deploy software, manage OS patching, and handle application updates.
• Perform hardware installations, moves, additions, and break/fix services for desktops and laptops.
• Manage device transitions between Windows and Mac environments.
• Manage the lifecycle of IT hardware, including procurement and disposal.

Required Skills

• 5+ years of experience in IT support or a similar role.
• Proficiency in ITSM processes, specifically incident and problem management.
• Hands-on experience with Windows 10 and Windows 11 troubleshooting.
• Working knowledge of macOS, iOS, and iPads.
• Experience managing devices using MDM solutions like Intune or JAMF.
• Capability to provide both desk-side and remote technical support.
• Familiarity with inventory tracking and IT asset lifecycle management.

Preferred Skills

• Experience with cross-platform device transition management.

Key Skills

Education

Any Graduate