Description

You will provide technical support for a mixed hardware and software environment.

Responsibilities

• Support Lenovo Thinkpad laptops and Apple MacBook hardware.
• Troubleshoot issues across macOS and Microsoft Windows 10 operating systems.
• Maintain and resolve software issues involving Microsoft Office 365, 2011, and 2016.
• Manage user access and connectivity using Cisco AnyConnect VPN and PingID.
• Administer endpoint security and deployment tools including McAfee AV / eP0, SCCM, and Casper.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proficiency with macOS and Windows 10 OS.
• Experience managing Lenovo Thinkpad and Apple MacBook hardware.
• Hands-on experience with SCCM and Casper.
• Knowledge of McAfee AV / ePO and Crashplan.
• Experience supporting Cisco AnyConnect VPN and PingID.
• Familiarity with Adobe Suite and Microsoft Office 365.
• Bachelor's degree or equivalent graduate education.

Key Skills

Education

Any Gradute