Description

You will manage end-user desktop support, resolving hardware and software issues while maintaining enterprise infrastructure integration.

This role is on-site.

Responsibilities

• Perform break/fix support for PCs and laptops, including hardware replacement and software configuration.
• Resolve helpdesk tickets via phone, email, and remote tools, managing the full lifecycle within a service management platform.
• Diagnose technical issues using structured troubleshooting to identify root causes and implement solutions.
• Collaborate with internal teams and vendors to resolve complex hardware and software problems.
• Maintain accurate documentation of incidents, resolutions, and system changes in the knowledge base.

Required Skills

• 5+ years of hands-on experience supporting desktop environments, including Windows OS and standard applications.
• Strong troubleshooting skills for hardware, software, and basic networking issues.
• Experience working with ServiceNow or similar ticketing/service management platforms.
• Proficiency in Microsoft environments: Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
• Familiarity with basic scripting (PowerShell, PERL, or Shell).
• Bachelor's degree in a relevant field or equivalent professional experience.

Preferred Skills

• Experience supporting enterprise infrastructure components such as file servers and conferencing tools.
• Strong customer service and communication skills for supporting technical and non-technical users.

Key Skills

Education

Bachelor's degree