Description

You will provide onsite technical support and manage end-user services to ensure service level agreement compliance.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Perform break-fix, desk-side support, data migrations, refreshes, and hardware health checks.
• Manage the ticket queue to ensure incidents and service requests are resolved within defined SLAs.
• Coordinate with vendors for hardware warranty repairs and with Level 3 support groups for service enhancements.
• Maintain security compliance through access reviews, risk assessments, and control verifications.

Required Skills

• 5+ years of technical experience in end-user support.
• Proficiency with Windows Operating Systems and MS Office.
• Experience troubleshooting VPN, local and network printing, notebooks, and mobile devices.
• Hands-on experience with Break Fix, Desk Side Support, and Data Migration.
• Ability to install and troubleshoot a wide range of applications.
• CompTIA A+ certification or equivalent.
• Analytical thinking and problem-solving skills.

Preferred Skills

• Experience managing shift planning, on-call rosters, and resource productivity.
• Experience managing inventory levels across multiple locations.

Key Skills

Education

Any Graduate