Description

You will manage the desktop computing environment, handling hardware deployment and software configuration for Windows and Macintosh workstations.

Responsibilities

• Build, configure, and deploy workstations, including specialized hardware for conference rooms and shared use.
• Manage incident and request documentation, adhering strictly to the System Incident Management process.
• Maintain asset data accuracy in the Asset Management database and determine hardware serviceability for reuse or surplus.
• Handle logistics for asset shipping and support international travel through laptop configuration.
• Develop, read, and interpret technical documentation to support daily desktop operations.

Required Skills

• 2+ years of experience in a desktop computing support environment.
• Proficiency with Windows and Mac Operating Systems.
• Experience with Microsoft Office Products, VPN, and DSL.
• Knowledge of Active Directory, Symantec Antivirus, and SMS.
• Experience using Remedy or similar ticketing systems.
• Familiarity with remote access tools and workstation virtualization via VMWare.
• Knowledge of software packaging and delivery tools such as SCCM, Intune, JAMF, or Casper.
• CompTIA A+, CompTIA Network+, or MCDST certification.
• ITIL Foundations knowledge.

Preferred Skills

• Associates degree in Information Technology or Business Administration.

Key Skills

Education

Any Graduate