Description

You will provide on-site technical support for hardware and software issues in Terrell, TX.

This role is on-site.

Responsibilities

• Troubleshoot and repair desktops, laptops, tablets, and printers.
• Execute IMAC (Install, Move, Add, Change) activities and respond to change management requests.
• Provide desk-side support and maintain communication with service desk teams regarding issue status.
• Deliver white-glove support to VIP users and staff.
• Adhere to documented service operations policies and procedures.

Required Skills

• 2+ years of hands-on desktop support experience in a corporate environment.
• Strong working knowledge of Active Directory.
• Proficiency with Windows OS.
• Familiarity with desktop hardware, software applications, and peripheral devices.
• Understanding of ITIL practices and service management.
• Ability to lift and move equipment up to 50 lbs.
• Any Graduate degree.

Preferred Skills

• 5+ years of experience in a similar role.
• CompTIA A+ certification or equivalent.
• Experience supporting executive-level users or VIPs.

Key Skills

Education

Any Graduate