Description

You will provide technical assistance and hardware support for desktop and laptop environments. This role is remote.

Responsibilities

• Troubleshoot hardware and software issues, including identification, documentation, and resolution.
• Manage hardware inventory, equipment imaging, and software installation.
• Execute equipment rollouts and user migrations.
• Maintain PC/laptop hardware and Multi-Function Devices (MFD).
• Assess new products and services to suggest enhancements to management.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows 10 and Windows 11 operating systems.
• Experience with SCCM imaging technologies.
• Hands-on knowledge of PC and laptop hardware.
• Expertise with Microsoft Office Suite desktop applications.
• Experience managing MS365 web applications.
• Bachelor's degree or any graduate degree.

Preferred Skills

• Experience managing MFD hardware.

Key Skills

Education

Any Graduate