Description

This role involves providing hands-on technical support for end-user computing environments.

Responsibilities

• Deploy, update, optimize, and troubleshoot Windows and Mac workstations using ConfigMgr, Microsoft Intune, and Jamf (Casper).
• Support Wired/Wireless networks, VPN, collaboration tools, A/V devices, and conference room systems.
• Manage support for Office365, major browsers, third-party applications, encryption, anti-virus, VDI, DNS, DHCP, Active Directory, and file/printing services.
• Prioritize and manage helpdesk tickets within ServiceNow or Jira based on business impact.
• Translate complex technical solutions into clear terms for non-technical stakeholders, including C-Level executives.

Required Skills

• 8+ years of experience in Desktop Support.
• Proficiency with ConfigMgr, ServiceNow, and Jira.
• Working knowledge of Active Directory, DNS, and DHCP administration.
• Experience managing endpoint devices via Microsoft Intune and Jamf (Casper).
• Familiarity with corporate network infrastructure (Wired/Wireless, VPN).
• Experience supporting Office365 and VDI environments.
• Strong ability to analyze requests and prioritize support tasks effectively.
• Discipline in managing tickets without distraction from ad-hoc communication.

Key Skills

Education

Any Gradute