Description

You will provide hands-on technical support for end-user computing environments, managing Windows and Mac workstations.

This role is on-site.

Responsibilities

• Deploy, update, and troubleshoot Windows and Mac devices using ConfigMgr, Microsoft Intune, and Jamf.
• Manage support for Office365, major browsers, third-party applications, encryption, and anti-virus.
• Support wired/wireless networks, VPN, collaboration tools, A/V devices, and conference room systems.
• Prioritize and manage helpdesk tickets in ServiceNow or Jira based on business impact.
• Translate complex technical solutions into clear terms for non-technical stakeholders, including C-Level executives.

Required Skills

• 8+ years of experience in Desktop Support.
• Proficiency with ConfigMgr, ServiceNow, and Jira.
• Working knowledge of Active Directory, DNS, and DHCP administration.
• Experience managing endpoint devices via Microsoft Intune and Jamf (Casper).
• Familiarity with corporate network infrastructure (Wired/Wireless, VPN).
• Experience supporting Office365 and VDI environments.
• Strong ability to analyze requests and prioritize support tasks effectively.
• Discipline in managing tickets without distraction from ad-hoc communication.

Key Skills

Education

Any Gradute