Description

You provide onsite technical support for end users, managing incident resolution and service delivery.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
• Perform break/fix, desk-side support, IMACDs, data migration, refreshes, and health checks.
• Manage the ticket queue to ensure all service requests and incidents resolve before agreed service levels.
• Ensure security compliance and manage end-user related security controls, including access reviews and risk assessments.
• Coordinate with vendors and Level 3 support groups for service delivery enhancements and incident resolution.

Required Skills

• 4-7+ years of technical experience providing end-user support.
• Experience supporting Windows Operating Systems, MS Office, VPN, and network printing.
• Ability to install and troubleshoot a wide range of applications.
• Familiarity with managing service level agreements (SLAs) and reporting adherence.
• Experience with various desktop systems and diverse technical environments.
• Analytical thinking and problem-solving ability.
• CompTIA A+ certification or equivalent certification.
• Any Graduate degree.

Preferred Skills

• Experience managing shift planning and on-call rosters.
• Ability to lift weight up to 30lbs at waist level.

Key Skills

Education

Any Gradute