Description

You will provide technical support and operational maintenance for Data Center infrastructure and service delivery processes.

Responsibilities

• Provide touch labor support within Data Centers and manage asset inventory.
• Troubleshoot network and system problems to resolve hardware and software defects.
• Identify chronic production incidents and participate in Root Cause Analysis (RCA).
• Coordinate service introduction and change activities with vendors and infrastructure teams.
• Monitor, alert, and report on service performance against objectives.
• Execute daily operations and assist clients with system setup and issue resolution.

Required Skills

• Experience with Data Centers and infrastructure monitoring, alerting, and reporting.
• Incident management and Problem Management/RCA workflows.
• Supplier management and vendor coordination.
• Ability to troubleshoot network and system issues following technical manuals.
• Strong verbal and written communication for client interaction and documentation.
• Experience working with IT teams on infrastructure projects.
• Ability to manage change and handle conflict in high-pressure situations.
• Decision-making driven by performance metrics.

Preferred Skills

• Knowledge of Nlyte for asset inventory management.
• Experience with Mainframe and Mainframe Storage (z/OS, CICS, VASM).
• Knowledge of Compute, DBMS, Storage, Middleware, Virtualization, or Container technologies.
• Knowledge of Network, Voice, and Call Center technologies.

Key Skills

Education

Any Graduate