Description

You provide Tier 1 and Tier 2 technical support for hardware and software across various device types.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues for PCs, laptops, and thin clients.
• Manage assets through regular scanning, tracking, and inventory control.
• Execute employee moves, including workstation setup, teardown, and cable management.
• Document technical procedures and maintain accurate ticket updates.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proven experience with Tier 1 and Tier 2 hardware and software troubleshooting.
• Proficiency using ServiceNow or similar ticketing systems.
• Experience with asset management and inventory control processes.
• Ability to document technical procedures clearly.
• Strong organizational and time management skills.
• Ability to work independently or within a team.

Preferred Skills

• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate