Description

Provide onsite IT support and services to end-users at the Zurich location.

Responsibilities

• Deliver walk-in and onsite IT support, troubleshooting laptop queries, Microsoft product suites, and browsers.
• Manage local IT infrastructure, hardware, and iOS devices, including re-imaging laptops and maintaining equipment inventory.
• Record all incidents in ServiceNow to meet response and resolution KPIs.
• Support meeting rooms, AV equipment, and videoconferencing tools like MS Teams.
• Collaborate with global ServiceDesk teams, participate in agile stand-ups, and assist in IT project implementations.

Required Skills

• 5+ years of IT support experience.
• Degree in IT, Computer Science, or a relevant field.
• Technical proficiency in Microsoft, Windows 10, and Office 365 environments.
• Experience with ITSM tools, specifically ServiceNow.
• Hands-on experience with hardware, infrastructure, and iOS devices.
• Fluency in written and spoken English.
• Ability to work in an agile environment.
• Willingness to travel regularly and work within a 24/7 organization.

Preferred Skills

• KCS and Kanban board methods.
• ITIL Foundation certification.

Key Skills

Education

Any Graduate