Description

You will lead desktop support efforts and manage workstation hardware and software lifecycles.

Responsibilities

• Build and maintain standard hardware images for laptops and desktops.
• Troubleshoot workstation hardware, software, and mobile devices including iPhone, iPad, and Android.
• Track hardware assets using inventory software.
• Create and update support documentation for hardware and software platforms.
• Escalate complex issues to PMO and Client Services Management when necessary.

Required Skills

• 5+ years of experience in desktop support.
• Experience supporting Microsoft Windows Server 2012, 2016, and 2019.
• Proficiency with Microsoft SCCM for imaging and client troubleshooting.
• Working knowledge of Active Directory.
• Hands-on experience with TCP/IP, DNS, WINs, and DHCP.
• Experience supporting Windows Operating Systems through version 10.
• Background working in large enterprise, multi-site environments.
• Strong root cause analysis and problem-solving skills.
• Ability to follow defined corporate processes and policies.

Preferred Skills

• Project management experience.

Key Skills

Education

Any Graduate