Description

You will provide high-touch technical support for executive leadership and high-profile users in a corporate environment.

Responsibilities

• Deliver white-glove and VIP support to executive team members and high-profile clients.
• Install, configure, and maintain hardware and software for desktops, laptops, and mobile devices.
• Troubleshoot network connectivity issues to ensure secure access to company resources.
• Document support requests, resolutions, and technical procedures accurately.
• Provide user training on IT tools and participate in technical IT projects.
• Manage off-hours support to address urgent issues and maintain service availability.

Required Skills

• 5+ years of experience in deskside support, specifically focusing on VIP and white-glove service.
• Proficiency with Windows 10, Windows 11, and macOS operating systems.
• Experience managing and supporting iOS and Android devices.
• Strong troubleshooting skills for hardware, software, and network connectivity.
• Ability to work under pressure and meet tight deadlines in a corporate setting.
• Bachelor's degree in Computer Science, IT, or equivalent work experience.

Preferred Skills

• Experience with endpoint management tools such as SCCM and Intune.

Key Skills

Education

Bachelor's degree