Description

You will lead the regional IT team providing technical support and managing the end-to-end desktop and laptop lifecycle.

Responsibilities

• Lead the regional IT team to resolve technical queries and provide additional support.
• Build, install, and maintain PCs, telephone systems, wireless networks, and peripheral devices.
• Manage Windows application deployment, configuration, and Windows Client administration.
• Identify, log, and resolve technical issues involving software applications and network systems.
• Perform hardware break-fix and smart hand support for network and server devices.
• Document technical issues clearly for technical teams and business stakeholders.

Required Skills

• 7+ years of relevant experience in desktop support and end-user computing.
• Expertise in Microsoft Client OS (Windows 7, 8, 10) and Windows 10 migration/deployment.
• Hands-on experience with Active Directory and its associated services.
• Proficiency with DHCP, DNS, Print, and File share services.
• Experience with patch management and end-to-end hardware lifecycle management.
• Technical knowledge of Microsoft SCCM, VMWare Horizon, and Intune.
• Ability to support network devices and servers in a business environment.
• Strong communication skills in English and the local language.

Preferred Skills

• Experience working within a global delivery environment.

Key Skills

Education

Any Graduate