Description

Provide onsite and remote technical support to authorized users, meeting specified SLAs.

Responsibilities

• Install, upgrade, and repair end-user computing equipment, including desktops, laptops, monitors, and peripherals.
• Resolve incidents and problems associated with mobile devices, networked printers, and scanners.
• Troubleshoot network connectivity issues, including LAN, WAN, IP addressing, and TCP/IP protocols.
• Deploy, configure, and migrate Windows 10 and Windows 11 environments in an enterprise setting.
• Manage hardware and software break/fix services and asset replacements while tracking requests in a problem management database.

Required Skills

• 5+ years of desktop support experience.
• Hands-on experience with TCP/IP and network connectivity troubleshooting.
• Proficiency with SAP.
• Experience configuring backup and recovery options.
• Knowledge of Windows 10 and Windows 11 deployment and maintenance.
• Ability to communicate technical information to both technical and non-technical teams.
• Familiarity with Global Security Policies and data backup procedures.
• Bachelor's Degree in Information Technology, Business, or equivalent work experience.

Preferred Skills

• CompTIA A+ or MCSA: Windows 7 and 10 certifications.

Key Skills

Education

Bachelor's Degree