Description

Provide technical support for end-user computing environments, resolving incidents and maintaining system availability.

This role is on-site.

Responsibilities

• Install, upgrade, and repair desktops, laptops, monitors, and peripherals.
• Troubleshoot network connectivity issues including LAN, WAN, IP addressing, and TCP/IP protocols.
• Deploy, configure, and migrate Windows 10 and Windows 11 enterprise environments.
• Resolve incidents for mobile devices, networked printers, and scanners while meeting SLAs.
• Manage hardware and software break/fix services and asset replacements in the problem management database.

Required Skills

• 5+ years of desktop support experience.
• Hands-on experience with TCP/IP and network connectivity troubleshooting.
• Proficiency with SAP.
• Experience configuring backup and recovery options.
• Knowledge of Windows 10 and Windows 11 deployment and maintenance.
• Familiarity with Global Security Policies and data backup procedures.
• Bachelor's Degree in Information Technology, Business, or equivalent work experience.

Preferred Skills

• CompTIA A+ or MCSA: Windows 7 and 10 certifications.

Key Skills

Education

Bachelor's Degree