Description

You will provide hands-on technical support and hardware management for local users.

Responsibilities

• Manage walk-up queue tickets and resolve user IT inquiries.
• Maintain inventory for computer equipment and peripherals at the Walk-Up Desk.
• Troubleshoot, reset, and prepare iPads for redeployment.
• Deploy loaner equipment and manage laptop and desktop warranty calls.
• Document technical issues and resolutions within ticket management systems.

Required Skills

• 5+ years of hands-on troubleshooting experience.
• Proficiency with Windows 10/11 and macOS operating systems.
• Experience managing iOS devices and iPad troubleshooting.
• Knowledge of Microsoft 365 ecosystem, including OneDrive, Teams, and SharePoint.
• Experience with Active Directory, SCCM, and Intune.
• Hands-on use of Remedy or ServiceNow.
• Knowledge of asset management and computer hardware troubleshooting.
• Any Graduate degree.

Key Skills

Education

Any Gradute