Description

You will troubleshoot and resolve desktop hardware and software issues during night shifts.

This role is remote.

Responsibilities

• Troubleshoot and resolve diverse PC desktop software and hardware issues.
• Provide continuous IT support during assigned night shifts.
• Maintain the stability of the IT environment.

Required Skills

• 3+ years of hands-on IT work experience.
• 3-5 years experience with IT-related desktop and infrastructure hardware and software troubleshooting.
• Familiarity with ITSM tools and ticketing systems.
• Excellent customer service skills for interfacing at all organizational levels.
• Strong verbal and written communication abilities.
• Ability to work independently and collaborate within a team.

Preferred Skills

• Airline Industry experience.

Key Skills

Education

Bachelor's or Master's degrees