Description

Manage end-user device configuration, maintenance, and technical support.

This role is on-site.

Responsibilities

• Configure end-user devices, including OS settings, system drivers, encryption, authentication, and VPN software.
• Manage device imaging processes, covering definition, development, testing, and deployment of the latest image versions.
• Execute manual software installations, modifications, and decommissioning on end-user devices.
• Coordinate with the patch management team to ensure proper deployment of updates.
• Support conference room hardware and provide technical assistance to users during meetings.

Required Skills

• 5+ years of experience in desktop support or technical support roles.
• Hands-on experience with computer repair and desktop computer maintenance.
• Proficiency in software installation and decommissioning processes.
• Experience managing peripherals and end-user device data management.
• Ability to configure and support VPN and access management software.
• Any Graduate degree required.

Preferred Skills

• Experience with Windows 10 Pro, McAfee, Crowdstrike, Ivanti, CheckPoint VPN, and Office 365.

Key Skills

Education

Any Graduate