Description

You will provide hands-on technical support for end users across Windows and Mac environments.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and iOS handheld devices.
• Manage and document incident tickets within ServiceNow, ensuring detailed information is captured.
• Configure and image new PCs and prepare IT equipment for user onboarding.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Execute device retirement and wiping procedures following technical guides and asset management protocols.

Required Skills

• 5+ years of experience in end-user technical support.
• Proficiency with Windows and Mac operating systems.
• Experience managing incidents and tickets via ServiceNow.
• Hands-on troubleshooting with Microsoft Office 365 (online and desktop applications).
• Hardware break-fix experience, specifically with Dell and Mac platforms.
• Ability to support peripherals including cabling, projectors, phones, keyboards, and mice.
• Experience with iOS and other handheld device support.
• Degree or equivalent qualification (Any Graduate).

Key Skills

Education

Any Graduate