Description

You will provide hands-on technical support for end users across multiple hardware and software platforms.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and iOS handheld devices.
• Manage incident tickets within ServiceNow, ensuring detailed documentation and note-taking.
• Support meeting room technology including TVs, Polycom, and other AV conferencing hardware.
• Execute imaging and configuration for new PCs and follow technical guides for device retirement.
• Manage new user onboarding by preparing and deploying necessary IT equipment.

Required Skills

• 5+ years of experience in Desktop Support and Field Support.
• Proficiency with ServiceNow for incident management.
• Hands-on experience with Windows and Mac operating systems.
• Experience troubleshooting Dell and Mac hardware platforms.
• Knowledge of Microsoft Office Suite, including Office 365 online and desktop applications.
• Ability to support AV equipment, cabling, projectors, and peripherals.
• Experience with device imaging and configuration processes.
• Experience supporting iOS and other handheld devices.

Key Skills

Education

Any Graduate