Description

Provide technical support and resolve hardware/software issues in a multi-layered client-server environment.

This role is on-site.

Responsibilities

• Resolve tickets independently within SLAs and perform root cause analysis for escalations.
• Maintain desktop connectivity with file, email, and application servers.
• Collaborate with laboratory technicians on software installation and maintenance.
• Manage knowledge base updates and train junior analysts.
• Ensure high customer satisfaction through first-call resolution.

Required Skills

• 5+ years of experience in desktop support or IT troubleshooting.
• Expertise in diagnosing complex hardware and software issues.
• Proficiency with TCP/IP, Ethernet, and Serial interface standards.
• Hands-on experience with JAMF, Microsoft SCCM, and Microsoft Intune.
• Working knowledge of Active Directory and Change Management.
• Experience with FileVault Disk Encryption and mobile device security.
• Ability to liaise with vendors and internal teams.
• Strong documentation and professional communication skills.

Preferred Skills

• Experience working with diverse validation and computer conferencing systems.

Key Skills

Education

Any Gradute