Description

You will provide technical support and troubleshooting for hardware and software across a multi-layered client-server environment.

Responsibilities

  • Resolve tickets independently within agreed SLA volumes and timeframes.
  • Perform root cause analysis for on-call escalations and complex technical issues.
  • Collaborate with laboratory technicians to install and maintain software.
  • Maintain knowledge base updates and provide coaching or training to junior analysts.
  • Maintain high customer satisfaction through first-call resolution and minimal case reopens.

Required Skills

  • 5+ years of experience in desktop support and hardware/software diagnostics.
  • Proficiency with TCP/IP, Ethernet, and Serial interface standards.
  • Experience managing Microsoft SCCM and Microsoft Intune.
  • Working knowledge of Active Directory and Change Management processes.
  • Experience with JAMF, FileVault Disk Encryption, and mobile device security.
  • Hands-on experience with anti-virus, anti-spam, and wireless communication protocols.
  • Ability to manage and liaise with multiple vendors, partners, and teams.
  • Strong documentation skills and fluency in English.

Preferred Skills

  • Fluency in the local language.
  • Any Graduate degree.

Key Skills
Education

Any Graduate

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