Description

Provide onsite technical support for end-user devices, hardware, and software at client locations.

Responsibilities

• Resolve hardware break-fix issues for desktops, laptops, and printers.
• Deliver deskside software support and manage installations, upgrades, and de-installations for EUC equipment.
• Execute hands and feet support for servers, IP telephony, video conferencing, and audio-visual systems.
• Manage inventory, equipment refreshes, and hardware disposal processes.
• Maintain knowledge management documentation including SOPs and troubleshooting guides.

Required Skills

• 5+ years of experience in desktop support or technical onsite services.
• Proficiency in installing, upgrading, and troubleshooting Windows and Mac operating systems.
• Ability to support authorized desktop software and applications.
• Experience with hardware break-fix for end-user devices.
• Competency in managing service requests and IMACD coordination.
• Strong English communication skills.
• Fluency in the local language.

Preferred Skills

• Experience coordinating with third-party vendors and OEMs for hardware repairs and maintenance.

Key Skills

Education

Any Graduate