Description

Manage end-user computing and network support operations in an enterprise setting.

This role is on-site.

Responsibilities

• Diagnose and resolve desktop and laptop issues remotely to minimize user disruption.
• Perform PC and laptop imaging, installation, and repair tasks.
• Deploy software remotely using established tooling and processes.
• Utilize monitoring tools to proactively identify and address potential system issues.
• Maintain accurate records of all support requests and resolutions in ticketing systems.

Required Skills

• 2-5 years of experience in desktop support and network engineering within an enterprise environment.
• Advanced troubleshooting skills for Windows-based end-user computing.
• Proficiency with ticketing systems, specifically ServiceNow.
• Knowledge of Active Directory (AD), SCCM configuration, DNS, VOIP, and VPN.
• Experience with Cloud Infrastructure.
• Strong understanding of cybersecurity best practices.
• Analytical thinking and proven problem-solving abilities.

Preferred Skills

• Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
• Experience in developing and implementing Knowledge Base Engineering (KBE).

Key Skills

Education

Any Graduate