Description

• Troubleshoot and repair personal computer equipment and mobile devices. Analyze user-related problems to determine the source and notify appropriate personnel while assisting in resolution.
• Perform network monitoring, change coordination and configuration, drawing management, and hardware and software upgrades.
• Provide support for infrastructure and system upgrades, system refreshes, outages, and various IT-related projects.
• Install and modify PCs, peripherals, telephony systems, and printer devices.
• Support and troubleshoot video conferencing equipment.
• Provide Active Directory support and hands-on assistance for servers and network equipment.
• Manage local IT asset inventory, stockroom, and CMDB.
• Assist in virus remediation and security incident response as required.
• Develop and maintain standards, records, and procedures for installing computer hardware and software.
• Manage on-call/after-hours support for responsible office locations (where applicable).
• Order computer peripherals and process invoicing using SAP/Ariba.
Education and Qualifications / Skills and Competencies
Education Level (Minimum Requirement):
Bachelor's Degree OR High School Diploma plus 3 years of experience in a related IT field.

Years of Experience:
3–5 years of experience in a related IT field.

Professional Certifications:
MCSE certification is a plus.

Skills and Competencies:
• Experience with remote control software applications preferred.
• Experience with Windows operating systems.
• Excellent problem-solving and communication skills.
• Ability to troubleshoot and resolve issues independently using available tools

Key Skills

Education

Bachelor’s degree