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Desktop Support/Technical Support

Smart IMS

 

Aurora, IL, USA

Posted On: 15+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Desktop Support
Tenure: Contract - Corp-to-Corp
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Description

You will troubleshoot and repair personal computer equipment, mobile devices, and video conferencing systems while providing Active Directory and server support.

This role is on-site.

Responsibilities

  • Troubleshoot hardware, software, and network issues to determine root causes and assist in resolution.
  • Perform network monitoring, change coordination, configuration management, and hardware/software upgrades.
  • Install and modify PCs, peripherals, telephony systems, and printer devices.
  • Manage local IT asset inventory, stockroom operations, and CMDB records.
  • Assist in virus remediation, security incident response, and infrastructure project support.

Required Skills

  • 3–5 years of experience in a related IT field.
  • Hands-on experience with Windows operating systems and remote control software.
  • Proficiency in Active Directory administration and server support.
  • Experience with network monitoring, hardware configuration, and troubleshooting tools.
  • Ability to manage SAP/Ariba for ordering peripherals and processing invoicing.
  • Strong problem-solving and communication skills for independent issue resolution.
  • Bachelor’s degree or High School Diploma with relevant experience.

Preferred Skills

  • MCSE certification.

Referral Bonus: ₹50,000 INR

Key Skills
Education

Bachelor’s degree

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